Refund Policy
 

Thank you for choosing Furnicare for your interior design and furniture services. As every project is customized according to the client's requirements, the following refund policy applies:
 

1. Advance Payment

• The booking advance is non-refundable once the project is confirmed.

• The advance covers design consultation, site visits, planning, material procurement, and project scheduling.

• The 2d designing cost for residential projects is as follows:

  • 1BHK: ₹50,000

  • 2BHK: ₹75,000

  • 3BHK: ₹1,00,000

• The above design charges are non-refundable once the design process has started or the project has been confirmed.
   

2. Cancellation by Client

• If the client cancels the project before material procurement, only the amount remaining after deducting design fees, consultation charges, and administrative expenses (if applicable) may be refunded.

• If materials have already been purchased or manufacturing has started, no refund will be provided for those costs.

• Any customized or made-to-order furniture, laminates, countertops, glass, or hardware cannot be cancelled or refunded.
   

3. Work in Progress

• Payments made for completed work, installed materials, or labor are non-refundable.

• Refunds will not be issued for changes in personal preference after work has begun.
   

4. Project Delays

• Delays caused by the client, including changes in design, late approvals, restricted site access, or delayed payments, do not qualify for a refund.

• Delays due to unforeseen events such as natural disasters, government restrictions, or supplier issues are beyond Furnicare's control and do not entitle the client to a refund.
   

5. Defects or Quality Issues

• If any workmanship or manufacturing defects are identified within the applicable warranty period, Furnicare will repair or replace the affected item at no additional cost.

• Refunds will not be issued for defects that can reasonably be repaired or replaced.
   

6. Refund Processing

• f a refund is approved, the refundable amount (excluding design charges and other non-refundable charges) will be processed within 7–14 business days through the original mode of payment or bank transfer.

• Any applicable bank charges, transaction fees, taxes, or other non-recoverable costs may be deducted from the refundable amount.
   

7. Non-Refundable Items

The following are strictly non-refundable:

• Design and consultation fees.

• Customized furniture and made-to-order products.

• Purchased materials and hardware.

• Transportation, loading/unloading, and installation charges.

• GST or other applicable government taxes already paid.
   

8. Dispute Resolution

Furnicare is committed to resolving concerns amicably. Any disputes shall be subject to the jurisdiction of the courts in the city where our business is registered.

By confirming the quotation or making the advance payment, the client acknowledges and agrees to this Refund Policy.

Effective Date: 1st January 2025